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8001
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Answers about applications, documents, payments and tracking.
Account & applications
Documents & privacy
Payments
Tracking & support
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Reach a real person — by phone, email, chat or in person.
We typically reply within 24 hours on business days. Include your tracking number.
Write an emailIn person
Addis Ababa HQ
Kirkos Sub-City, near Meskel Square. Bring your ID and tracking number.
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Service centers
Addis Ababa (Headquarters)
Kirkos Sub-City, Woreda 08, Near Meskel Square, Addis Ababa
Mon – Fri: 8:00 AM – 5:00 PM
+251 11 557 70 00Hawassa Service Center
Hawassa City Administration Building, 3rd Floor, Hawassa
Mon – Fri: 8:30 AM – 5:00 PM
+251 46 220 11 44Bahir Dar Service Center
Amhara Regional State Government Compound, Bahir Dar
Mon – Fri: 8:30 AM – 5:00 PM
+251 58 220 66 33Service hours
| Monday – Friday | 8:00 AM – 5:00 PM |
| Saturday – Sunday | Closed |
| Public holidays | Closed |
Hours are for the Addis Ababa headquarters; regional centers open at 8:30 AM. Online applications stay open 24/7.
Online services never close
You can apply, pay and follow your applications on the portal at any time — no office visit needed.
Browse all servicesGlossary
- Tracking number
- The unique code you receive when you submit an application. Use it to follow progress and whenever you contact support.
- Fayda ID
- Ethiopia's national digital ID. Many services use it to verify who you are.
- Telebirr
- Ethio telecom's mobile money service — one of the ways to pay service fees online.
- Woreda
- An administrative district. Many services are handled by the woreda office where you live.
- Kebele
- The smallest administrative unit in Ethiopia, below the woreda.
- Service center
- A OneStop office where you can get help in person — in Addis Ababa, Hawassa and Bahir Dar.