Federal Democratic Republic of Ethiopia — Official e-Government portal
Infrastructure and Utilities

New Water Connection Application

Water & Sanitation (AAWSA & Regional Bureaus)

Handles installation of new household, commercial or industrial water connections. Applicants submit identification, property documents and site plans. Field inspections determine connection feasibility, fees and pipeline route. Upon payment, service teams connect pipes and meters. Customers receive consumption guidelines and digital activation notices.

About this service

Handles installation of new household, commercial or industrial water connections. Applicants submit identification, property documents and site plans. Field inspections determine connection feasibility, fees and pipeline route. Upon payment, service teams connect pipes and meters. Customers receive consumption guidelines and digital activation notices.

Category
Infrastructure and Utilities
Sub-category
Water & Sanitation (AAWSA & Regional Bureaus)

Related services

Septic Tank Emptying Services

Water & Sanitation (AAWSA & Regional Bureaus)

Provides septic tank emptying upon request through approved vacuum trucks. Customers schedule via call or app. Safety protocols ensure hygienic disposal at licensed treatment plants. Fees are based on volume and distance. Feedback channels record service quality and responsiveness.

Infrastructure and Utilities
Details

Sewerage Connection Application

Water & Sanitation (AAWSA & Regional Bureaus)

Processes sewerage connection requests for buildings and compounds. Applicants submit engineering designs and property information. Field teams verify alignment to network and assess fees. After payment, connection works are scheduled and tested for leakages and flow. Compliance with sanitation codes is mandatory.

Infrastructure and Utilities
Details

Water Bill Payment

Water & Sanitation (AAWSA & Regional Bureaus)

Facilitates monthly water bill payments via service centers, kiosks, banks and online portals. Payment confirmation updates the billing system and generates receipts. Defaulters receive notices and possible disconnections after grace periods. The service improves revenue collection and customer convenience.

Infrastructure and Utilities
Details

Water Meter Installation / Replacement

Water & Sanitation (AAWSA & Regional Bureaus)

Provides installation or replacement of water meters for accurate billing. Customers request meter checks, upgrades or replacements due to malfunction or theft. Technicians inspect, calibrate and seal meters. Updates are logged into the billing database to ensure fair charging.

Infrastructure and Utilities
Details

Water Quality Testing Request

Water & Sanitation (AAWSA & Regional Bureaus)

Accepts requests for water sampling and laboratory testing. Customers or communities submit samples or inspection requests. Technicians perform physicochemical and microbial analysis. Results are issued with recommendations for corrective measures where standards are breached.

Infrastructure and Utilities
Details

Airport Operations Permit

Air Transport (ECAA)

Issues permits to operate airports or airstrips ensuring safety, security, firefighting, lighting and ATC compliance. Periodic audits maintain certification.

Infrastructure and Utilities
Details

Air Transport Operator License

Air Transport (ECAA)

Licenses airlines and air charter operators. Applicants provide organizational structure, financial fitness, aircraft data, maintenance arrangements and safety management systems. The authority reviews compliance with ICAO standards and issues licenses with defined validity.

Infrastructure and Utilities
Details