Certifies individual/corporate guides after training and language proficiency tests. Applicants submit IDs, references, code‑of‑ethics pledge and first‑aid certification. Licencing emphasises heritage accuracy, safety, accessibility, and respectful conduct. Complaints may trigger disciplinary hearings or retraining.
About this service
Certifies individual/corporate guides after training and language proficiency tests. Applicants submit IDs, references, code‑of‑ethics pledge and first‑aid certification. Licencing emphasises heritage accuracy, safety, accessibility, and respectful conduct. Complaints may trigger disciplinary hearings or retraining.
Authorizes hot‑air balloon, helicopter or fixed‑wing scenic flights. Operators submit aviation authority approvals, pilot credentials, flight plans, maintenance logs, insurance and wildlife/park permissions. Risk assessments and emergency protocols are mandatory. Operations must respect park rules, community rights and noise thresholds.
Licenses car rental businesses serving tourists and residents. Applicants provide fleet ownership/lease documents, insurance, maintenance schedules, driver vetting and customer support procedures. Compliance checks target safety, pricing transparency and complaint resolution. Renewals depend on performance and incident records.
Licenses theatres and performance venues presenting music, dance and drama. Applicants provide building, fire and crowd‑control certificates, acoustic plans, accessibility features and ticketing policies. Inspections verify seating, exits, emergency lighting and artist safety. Complaints and incident logs support enforcement.
Licenses and classifies accommodation facilities from one to five stars. Applicants submit ownership and tax documents, building and fire safety clearances, hygiene certifications, room inventories, staff qualifications and service standards. Inspectors evaluate facilities, housekeeping, F&B, security and guest services using national criteria. Deficiencies trigger corrective plans and re‑inspection. Licensed establishments must display certificates, uphold minimum service levels, and renew on schedule. Complaints and mystery audits inform enforcement.
Authorizes restaurants and cafeterias to operate under health and consumer protection standards. Applicants provide premises layout, food‑handling plans, pest control contracts, water testing and staff medical certificates. Inspectors assess kitchen design, cold chain, waste management, allergen information and sanitation routines. Licences stipulate hygiene checks, menu transparency and complaint mechanisms. Non‑compliance attracts corrective orders or suspension.
Registers vehicles used for tourist transport to ensure safety, insurance and professional standards. Applicants submit vehicle ownership/lease documents, inspection certificates and insurance. Authorities record capacity, route permissions and compliance tags. Random checks address overloading and safety breaches.
Licenses tour companies to organise domestic and international tours. Applicants submit incorporation papers, liability insurance, vehicle arrangements, trained guides, code of conduct and emergency response plans. Compliance covers consumer protection, fair pricing, safety and environmental stewardship. Licence conditions include reporting, complaint handling and renewal. Breaches lead to penalties or suspension.
