460 services · 16 categories
Every service below can be requested online — fully digital, from application to delivery.
Showing 30 services
Infrastructure and UtilitiesAir Transport (ECAA)
Licenses airlines and air charter operators. Applicants provide organizational structure, financial fitness, aircraft data, maintenance arrangements and safety management systems. The authority reviews compliance with ICAO standards and issues licenses with defined validity.
Air Transport (ECAA)
Issues permits to operate airports or airstrips ensuring safety, security, firefighting, lighting and ATC compliance. Periodic audits maintain certification.
Electricity (EEU & EEP)
Facilitates payment of monthly or prepaid electricity bills through physical offices, authorized agents, mobile banking or e-payment platforms. Systems automatically update account balances and issue receipts. Customers may access payment history online. Late payments incur penalties per regulations. Data synchronization ensures accurate consumption tracking and debt recovery.
Electricity (EEU & EEP)
Installs new or replacement meters after verification of electrical installations and customer status. Requests may arise from meter malfunction, upgrade, or tampering cases. Service teams inspect premises, record readings, replace units and update billing systems. Tamper-proof smart meters are encouraged. Customers are notified via SMS or digital receipts upon completion.
Roads & Transport (ERA & FTA)
Grants route licenses for freight vehicles transporting goods between cities or borders. Evaluations consider safety, load limits and environmental compliance. Issued licenses link to digital tracking for enforcement.
Telecommunications (Ethio Telecom & ECA)
Activates or suspends internet service (mobile, broadband, fiber). Requests processed via apps, contact centers or walk-ins. Network teams configure access, test speeds and confirm status. Billing updates automatically. Customers receive SMS/email confirmation.
Rail & Maritime Transport
Licenses maritime operators for domestic and international cargo/passenger transport. Requires vessel safety, insurance, and crew certification compliance. Renewals depend on performance reviews.
Air Transport (ECAA)
Apply for National Identity Verification Service service here.
Electricity (EEU & EEP)
Processes requests for new residential, commercial or industrial electricity connections. Applicants submit identification, land-ownership or tenancy documents, load requirements and wiring certificates. Technicians conduct feasibility assessments, cost estimation and pole/meter planning. Payments and approvals trigger service installation. Customers receive contracts and safety instructions. Digital tracking ensures transparency and time-bound completion.
Telecommunications (Ethio Telecom & ECA)
Registers new SIM cards with national ID verification. Customers submit ID or passport, biometrics and address. Agents capture data digitally and activate services. Records synchronize with central database to prevent duplication. Fraud detection ensures security.
Water & Sanitation (AAWSA & Regional Bureaus)
Handles installation of new household, commercial or industrial water connections. Applicants submit identification, property documents and site plans. Field inspections determine connection feasibility, fees and pipeline route. Upon payment, service teams connect pipes and meters. Customers receive consumption guidelines and digital activation notices.
Telecommunications (Ethio Telecom & ECA)
Allows mobile subscribers to change providers without losing numbers. Operators process requests digitally with validation and timing coordination. Regulations cap processing durations. Transparency dashboards track transfers and complaints.
Air Transport (ECAA)
Certifies pilots after theoretical and flight training, medical checks and proficiency tests. Renewals require recurrent assessments. Records sync to licensing database. Suspensions apply for safety breaches.
Rail & Maritime Transport
Grants access to port services such as docking, stevedoring and warehousing. Applicants present vessel details, cargo manifests and compliance clearances. Coordination ensures efficient turnaround and safety.
Electricity (EEU & EEP)
Enables customers to report power outages, voltage fluctuations, or technical faults through call centers, apps or SMS. Complaints are logged in the outage management system for prioritization and dispatch. Field teams investigate, repair and update restoration times. Feedback mechanisms confirm service restoration and track response KPIs.
Roads & Transport (ERA & FTA)
Issues licenses for passenger transport operators along approved routes. Applicants submit vehicle lists, driver permits and service schedules. Authorities inspect vehicles and approve tariffs. Licenses define duration and compliance requirements.
Telecommunications (Ethio Telecom & ECA)
Allocates spectrum frequencies to telecom operators. Applications include frequency plans, equipment certificates and interference studies. Evaluation ensures efficient spectrum use and safety compliance. Monitoring systems detect violations.
Rail & Maritime Transport
Authorizes operation of railway lines and logistics services. Applicants submit safety management plans, rolling stock details and insurance proof. Licensing audits verify maintenance, signaling and personnel competence.
Roads & Transport (ERA & FTA)
Apply for Register Traffic Fine service here.
Roads & Transport (ERA & FTA)
Approves construction of roads or driveways connecting to public infrastructure. Applicants submit engineering drawings, land ownership proof and traffic management plans. Technical reviews assess drainage, materials and safety. Approved permits specify standards and supervision requirements.
Roads & Transport (ERA & FTA)
Performs routine and periodic maintenance on public roads. Citizens and local offices report defects via hotline or app. Maintenance units inspect, prioritize and execute works. Data collected supports asset management systems.
Water & Sanitation (AAWSA & Regional Bureaus)
Provides septic tank emptying upon request through approved vacuum trucks. Customers schedule via call or app. Safety protocols ensure hygienic disposal at licensed treatment plants. Fees are based on volume and distance. Feedback channels record service quality and responsiveness.
Water & Sanitation (AAWSA & Regional Bureaus)
Processes sewerage connection requests for buildings and compounds. Applicants submit engineering designs and property information. Field teams verify alignment to network and assess fees. After payment, connection works are scheduled and tested for leakages and flow. Compliance with sanitation codes is mandatory.
Rail & Maritime Transport
Registers Ethiopian-flagged vessels. Owners submit construction, ownership, safety and tonnage certificates. Registry issues official numbers, maintains legal title and mortgage records.
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